Customer Satisfaction Survey


Please spend a few minutes completing this survey to help us collect important information about our products and services to increase customer satisfaction.   To thank you for your time, we will enter you into a prize draw for £500 (list price) of furniture.  If you wish to participate in the draw, please complete the contact details section at the end.


1) How did you first become aware of Sherwood Industries?

Catalogue
Recommendation
Website
Yellow pages
Other, please specify



2) How would you rate Sherwood Industries in comparison with similar suppliers?


  Excellent Above average Industry average Below average Poor
Product range
Customer Service
Price
Lead Time
Delivery and installation

Please Comment



3) Please rate us in the following categories:?

Customer Service Excellent Exceeds expectations Meets expectations Disappointing Poor
Quotation process and pre-order
Order placing
Project management (where applicable)
Delivery and installation
After sales
Other queries

Please Comment

Product Excellent Exceeds expectations Meets expectations Disappointing Poor
Product range
Style of product
Functionality of product
Durability of product
Quality of workmanship

Please Comment

Delivery Excellent Exceeds expectations Meets expectations Disappointing Poor
Lead times
On time delivery
Installation service

Please Comment

Price Excellent Exceeds expectations Meets expectations Disappointing Poor
Price
Value for money
Payment terms

Please Comment



4) How important is it to you that your furniture supplier is certified to ISO9001 (Quality) and 14001 (Environmental) management standards?
Important Fairly important Not important



5) How could Sherwood Industries improve its offering to you?  Please tick all that apply.
Shorter lead times
Different style of products Reduced price
Improved customer relations Improved payment terms
Wider range of products Other, please specify



Name
Organisation
Address
Email
Telephone
   

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